Get Support
Simply log in to Flex.
Issues With Your Flex System?
- We’re here for you. Support is available Monday through Friday, from 6:00 AM – 4:00 PM [Mountain Standard Time].
- Easy Ticket Submission. If you are having any issues or need guidance in your Flex system, simply log in to your Flex instance, click the ? icon in the bottom left corner, and click Contact Flex Support. This will open a popup where you can message our Support team directly, and one of our experienced technicians will reach out.
- In order for the Support team to best assist you, please include as many details as possible in a step-by-step manner to help the technician in solving your issue as fast as possible.
- Great examples to submit with your ticket include:
- Document Numbers
- Barcode Numbers
- Inventory Names
- Specific tasks you were performing and step-by-step process to replicate.
- Include screenshots or screen recordings if possible.
- If you’re experiencing an error in Flex5, submitting a video recording using jam.dev can help us review and address the issue!
- Great examples to submit with your ticket include:
- We’re here for you. Support is available Monday through Friday, from 6:00 AM – 4:00 PM [Mountain Standard Time].
- Easy Ticket Submission. If you are having any issues or need guidance in your Flex system, simply log in to your Flex instance, click the ? icon in the bottom left corner, and click Contact Flex Support. This will open a popup where you can message our Support team directly, and one of our experienced technicians will reach out.
- In order for the Support team to best assist you, please include as many details as possible in a step-by-step manner to help the technician in solving your issue as fast as possible.
- Great examples to submit with your ticket include:
- Document Numbers
- Barcode Numbers
- Inventory Names
- Specific tasks you were performing and step-by-step process to replicate.
- Include screenshots or screen recordings if possible.
- If you’re experiencing an error in Flex5, submitting a video recording using jam.dev can help us review and address the issue!
- Great examples to submit with your ticket include:
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Additional Support & Training Resources
Flex has developed easy-to-navigate training material to make sure both our new and long time customers have the resources they need to get set up quickly and use Flex to its full advantage.
Flex Help Center
The Flex Help Center houses our user manual and technical documentation, where you will find useful guides and step-by-step instructions on System Settings, Inventory, Quotes, Warehouse, Projects, and Best Practices.
Flex YouTube Channel
Access our instructional videos, tutorials, and recorded webinars. Our training and product team members will guide you through best practices, basic setup, advanced features and more. Here you’ll find everything you need to make the best use of Flex.
Flex User Forum
Our passionate and knowledgeable community of Flex Users regularly share ideas, ask and answer questions, and provide support. Our customers use the forum as a platform to get the latest industry news and Flex updates.
